01
Integrate, don't replace
Connectors into core, CRM, telephony, email, ITSM, and BI — so agents read and act inside your systems of record. No re-platforming, no data migration projects.
CertaintyAI helps organizations align AI to business goals, redesign high-friction workflows, and accelerate adoption through a governed agentic AI platform.
CertaintyAI helps enterprises add agentic AI without disruption — connecting to existing systems, supporting human teams, and automating the workflows that consume capacity.
Connectors into core, CRM, telephony, email, ITSM, and BI — so agents read and act inside your systems of record. No re-platforming, no data migration projects.
Flow coordinates specialized agents, human reviewers, approval gates, and downstream actions — so a complaint, claim, or call moves end-to-end without losing context.
Permission-aware retrieval, human-in-the-loop approvals, audit trails, model evaluation, and risk tiers. Designed for regulated environments from day one.
Three connected practices — strategy, platform, and implementation — designed to turn ambition into outcomes inside the systems and controls you already operate.
Align AI priorities to business goals, risk posture, and operating model. We help you decide where to start, what to scale, and how to govern.
Deploy governed AI agents across voice, knowledge, analytics, case management, and orchestration — connected through one secure platform.
Move from pilot to production with controls, reporting, human oversight, and change management — so teams actually use what gets built.
Work flows through four connected stages — agents automate, the orchestrator coordinates, people apply judgment, and the loop closes with a confident result. The same process powers every industry.
Analyze requests, automate tasks, and generate grounded recommendations across every channel.
Route across agents, tools, systems, and workflows — with SLAs, approvals, and context preserved.
Experts review, approve, and guide outcomes at the gates that matter — every decision logged.
Collaborate, close the loop, and deliver a confident result — written back to your systems of record.
Deploy prebuilt CertaintyAI products to automate high-value workflows across knowledge, voice, analytics, case resolution, and orchestration — all connected through one secure, governed platform.
Deliver permission-aware answers for employees, customers, and residents using approved knowledge sources, policies, and documents.
Learn moreAutomate inbound and outbound calls with authentication, system actions, warm transfers, and full auditability.
Learn moreAnalyze calls, emails, and chats to surface sentiment, intent, compliance gaps, coaching opportunities, and emerging issues.
Learn moreManage multi-channel intake, classification, routing, SLA tracking, regulatory flags, and end-to-end case resolution.
Learn moreCoordinate AI agents, human approvals, enterprise systems, and cross-functional workflows from intake to resolution.
Learn moreShared identity, permissions, observability, audit trails, and human-in-the-loop controls — so each accelerator can be deployed independently or combined into larger enterprise workflows.
Talk to usCertaintyAI sits between your channels of engagement and your systems of record — with a governance layer in the middle. It augments the platforms you already run; nothing needs to be ripped out.
Common outcome categories CertaintyAI customers target as part of their workflow automation programs. Each engagement is scoped to your baseline, systems, and operating model.
Reduce manual service workload
Improve response quality and consistency
Accelerate case and complaint resolution
Identify revenue and cross-sell opportunities
Improve compliance visibility
Reduce time spent searching for policies and procedures
Illustrative impact areas. Pilot success metrics may include the categories above; actual results depend on baseline operations, scope, integration, and adoption.
CertaintyAI brings prebuilt workflow accelerators to the industries where service, compliance, knowledge, and operational execution matter most. Each solution is configured around your existing systems, workflows, policies, and risk environment — without requiring rip and replace.
Modernize service, operations, compliance, and lending workflows across regulated financial environments — from depository operations to mortgage lifecycle.
Modernize checking, savings, deposits, KYC, member service, fraud intake, complaints, and compliance operations with governed AI agents.
Automate borrower engagement, document follow-up, underwriting conditions, closing coordination, servicing support, and compliance workflows.
Automate FNOL, claims support, policyholder service, document collection, underwriting assistance, and complaint resolution.
Create a 24/7 digital front desk for residents while streamlining service requests, permits, complaints, and internal department support.
Improve sales, service, warranty, quality, field support, and internal knowledge access with AI-powered workflow automation.
Automate order support, returns, loyalty, product assistance, store associate support, customer complaints, and revenue opportunity detection.
A focused executive workshop and one measurable proof of value — a reusable foundation for broader adoption, not a year-long platform build.
Confirm priorities, use-case candidates, current-state workflow, systems, data, controls, and success metrics.
Deploy one high-value use case — voice, complaint ops, knowledge, or analytics — to a real team with real volume.
Refine prompts, rules, escalation paths, reporting, approvals, and staff operating procedures.
Quantify outcomes, identify integration needs, and define the next 3–5 use cases.
Agentic AI inside the enterprise requires permission boundaries, human oversight, auditability, and model governance. We build them into every workflow.
Four layers of controls — every action gated, logged, and reversible.
Safe automation isn't a feature — it's the foundation. Every agent action is gated, logged, and reversible. Your risk, compliance, and audit teams get the visibility they need to trust the system from day one.
Talk to securityCertaintyAI is an agentic AI platform that helps regulated enterprises automate and orchestrate complex work across teams, systems, and customer interactions. It connects engagement channels, AI agents, governance controls, and existing systems of record into one platform.
CertaintyAI is built for regulated and operationally complex industries: financial services (including banks, credit unions, and mortgage banking), insurance, government, manufacturing, and retail.
The five accelerators are:
Convers — enterprise knowledge assistant with permission-aware retrieval.
Echo — AI voice automation for inbound and outbound calls.
Engage — interaction analytics across calls, emails, and chats.
Resolv — multi-channel case and complaint management.
Flow — agentic workflow orchestration with human-in-the-loop approvals.
Each can be deployed independently or combined into larger enterprise workflows.
Agentic AI refers to AI systems that don't just respond to prompts but take actions on behalf of users — retrieving information, making decisions, calling external systems, and coordinating multi-step work.
CertaintyAI applies agentic AI inside enterprises with governance controls built in: permission-aware retrieval, human-in-the-loop approvals, audit logs, and model evaluations.
CertaintyAI is built to augment existing systems, not replace them. It sits between engagement channels (voice, chat, email, web) and systems of record (CRM, core banking systems, LOS, claims platforms, ERP, SharePoint, Teams, data warehouses) with a governance layer in the middle.
Nothing needs to be ripped out.
The typical engagement is structured as a 90-day proof of value:
Weeks 1–2: executive workshop to scope the use case.
Weeks 3–7: deployment of one high-value workflow.
Weeks 8–11: tuning and operationalization.
Weeks 12–13: roadmap to scale.
The goal is one measurable proof of value, not a year-long platform build.
CertaintyAI is built with SOC 2-aligned controls, HIPAA-ready architecture, and GDPR-supportive data controls. A FedRAMP roadmap is in progress.
The platform includes identity and access controls (SSO, SCIM, role-based access, MFA), data protection (encryption, tenant segregation, configurable retention), human oversight (approval gates, dual control, reversible actions), and model assurance (citation grounding, model evaluation, immutable audit logs).
The fastest path is a half-day executive workshop. Our team maps your highest-friction workflows, the systems that touch them, and the controls you need — and you leave with a one-page roadmap.
You can schedule a workshop online at our contact page, or email sales@certaintylabs.ai.
A half-day executive workshop. We'll map your highest-friction workflows, the systems that touch them, and the controls you need — and you'll leave with a one-page roadmap.